Refund Policy

Last updated: July 16, 2026

Because every project is custom work built specifically for you, our refund terms work a little differently from a physical product store. Here's exactly how it works.

Rejecting a Demo Preview

This isn't a refund scenario at all — your free demo preview is reviewed before any payment is ever collected. If you reject it, the project is simply cancelled and there's nothing to refund because nothing was charged.

Deposit Refunds

If you cancel within 3 days of paying your deposit and before we've started full production on your project, your deposit is refunded in full.

Once full production has begun, cancelling refunds 50% of your deposit — the other half covers the time already spent on your project.

Final Balance & Delivered Projects

The remaining balance is collected on delivery, after you've reviewed and approved the finished website (including your included revision rounds).

If you'd still like a refund after paying in full and receiving your delivered website, we refund 50% of the total amount you paid for the project.

Custom-Quote & E-commerce Projects

For projects priced with a custom quotation, the applicable deposit and refund terms are confirmed with you in writing before the deposit is collected.

Maintenance Plans

Maintenance is billed monthly and can be cancelled at any time before your next billing date at no charge. Since the first month is free, and each paid month covers that month's support, we don't refund partial months already billed.

How to Request a Refund

Approved refunds are returned to your original payment method — card payments through Kashier, or bank transfer for InstaPay/Vodafone Cash payments — and typically take 7–14 business days to appear, depending on your bank.